| To what extent has your company outsourced each of the following functions in the past three months? | |||||
| Not at all | To some extent | To a great extent | Entirely | ||
| Support Services | 2003 | 41.5% | 48.5% | 8.5% | 1.5% |
| 2004 | 49.3% | 38.8% | 9.7% | 2.2% | |
| IT Services | 2003 | 48.0% | 33.9% | 15.0% | 3.1% |
| 2004 | 46.7% | 32.1% | 16.8% | 4.4% | |
| Manufacturing | 2003 | 51.1% | 20.2% | 20.2% | 8.5% |
| 2004 | 57.6% | 18.4% | 13.6% | 10.4% | |
| Customer Support | 2003 | 76.8% | 16.8% | 6.4% | 0.0% |
| 2004 | 69.5% | 20.6% | 9.2% | 0.8% | |
| R&D | 2003 | 77.7% | 20.4% | 1.0% | 1.0% |
| 2004 | 77.8% | 19% | 1.6% | 1.6% | |
| Sales | 2003 | 87.3% | 10.2% | 1.7% | 0.8% |
| 2004 | 84.2% | 12.8% | 2.3% | 0.8% | |
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