To what extent has your company outsourced each of the following functions in the past three months?
    Not at all  To some extent  To a great extent  Entirely 
Support Services 2003 41.5% 48.5% 8.5% 1.5%
2004   49.3%   38.8%   9.7%   2.2%
           
IT Services 2003 48.0% 33.9% 15.0% 3.1%
2004   46.7%   32.1%   16.8%   4.4%
           
Manufacturing 2003 51.1% 20.2% 20.2% 8.5%
2004   57.6%   18.4%   13.6%   10.4%
           
Customer Support 2003 76.8% 16.8% 6.4% 0.0%
2004   69.5%   20.6%   9.2%   0.8%
           
R&D 2003 77.7% 20.4% 1.0% 1.0%
2004   77.8%   19%   1.6%   1.6%
           
Sales 2003 87.3% 10.2% 1.7% 0.8%
2004   84.2%   12.8%   2.3%   0.8%
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